RETURNS

By making a purchase, the customer agrees to the following Returns & Exchanges Terms and Conditions.

Online apparel purchases are eligible for a refund to the original form of payment if returned within seven (7) days of delivery. Online apparel purchases returned between seven (7) and fifteen (15) days of delivery are eligible for store credit only. Returns received after fifteen (15) days will not be accepted.

Accessories are eligible for store credit only if returned within fifteen (15) days of purchase or delivery. No refunds are available on accessories. All handbags are final sale.

A $10 USD return fee will be deducted from your refund for domestic returns. For returns outside of the United States, a $40 USD return fee will be deducted from your refund.

GENERAL CONDITIONS

All returned merchandise must be unworn, unused, unaltered, and in original condition, with all original tags attached. Items showing signs of wear, damage, alteration, or use will not be accepted. Original proof of purchase is required for all returns or exchanges. Return eligibility is calculated from the date of purchase for in-store purchases or the date of delivery for online purchases. Shipping fees, duties, and taxes are non-refundable. 

IN-STORE PURCHASES

In-store purchases are eligible for store credit only if returned within fifteen (15) days of the purchase date. Refunds are not available for in-store purchases.

ONLINE PURCHASES – APPAREL

Online apparel purchases are eligible for a refund to the original form of payment if returned within seven (7) days of delivery. Online apparel purchases returned between seven (7) and fifteen (15) days of delivery are eligible for store credit only. Returns received after fifteen (15) days will not be accepted.

ACCESSORIES (ALL SALES CHANNELS)

Accessories are eligible for store credit only if returned within fifteen (15) days of purchase or delivery. No refunds are available on accessories.

ADDITIONAL PROVISIONS

Store credit has no cash value, is non-transferable, and may not be redeemed for cash. The company reserves the right to refuse returns that do not comply with these terms and conditions. These terms and conditions are subject to change at any time without prior notice.

Please email customerservice@adamlippes.com to receive a free return label. Your refund or exchange will be processed following receipt, inspection, and acceptance of the returned item. 

All returns and exchanges must have original tags attached and cannot show any sign of wear, alterations, or damages. Upon receipt of returned goods, Adam Lippes reserves the right to deny the return if the merchandise does not meet return policy requirements. 

Returned merchandise is evaluated on a case-by-case basis and is accepted at the discretion of Adam Lippes. Returning items that do not adhere to our policy may result in items being sent back to you. If items need to be cleaned or repaired, a fee may be deducted from your refund. 

Please note that once your return is received at our warehouse, it takes our team approximately 7-10 business days to process your return. Once your return has been processed, you will receive a refund confirmation email from us. It is then up to your bank to release the funds.

FINAL SALE

The following are final sale and not eligible for return, exchange, or store credit both via mail and in the retail store: jewelry, belts, hats, antiques, handbags and non-Adam Lippes branded pieces (Examples: Costa Brazil, Mark Cross, Connolly, and Oka).

Sale merchandise purchased at 50% off or more is final sale as well as any styles or collections marked at final sale or that have been altered, damaged, or show signs of wear. 

Kindly note that all items purchased at events are final sale and cannot be returned or exchanged.

REPEATED RETURNS

We offer a returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers.  Repeated returns will be flagged and may, at our discretion, result in the refusal of future orders.

ADAM LIPPES ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at department stores or at any other store selling Adam Lippes merchandise cannot be returned to adamlippes.com.

RIGHT OF WITHDRAWAL (EU CONSUMERS)

For information about your statutory consumer rights in the European Union, including your 14-day Right of Withdrawal, please refer to our dedicated page:

Right of Withdrawal (EU Consumers)

This statutory right applies in addition to any returns, exchanges, or refund options offered by Adam Lippes. Our returns policy does not affect your rights under applicable consumer protection laws.