POLICIES
RETURNS
Please note that once your return is received at our warehouse, it takes our team approximately 7-10 business days to process your return. Once your return has been processed, you will receive a refund confirmation email from us. It is then up to your bank to release the funds.
With the exception of final sale items, all merchandise is eligible for return if returned within 7 days of receiving the item. Items are eligible for exchange or store credit for up to 30 days after receiving the item.
Please email customerservice@adamlippes.com to receive a free return label. Your refund or exchange will be processed following receipt, inspection, and acceptance of the returned item.
All returns and exchanges must have original tags attached and cannot show any sign of wear, alterations, or damages. Upon receipt of returned goods, Adam Lippes reserves the right to deny the return if the merchandise does not meet return policy requirements.
Returned merchandise is evaluated on a case-by-case basis and is accepted at the discretion of Adam Lippes. Returning items that do not adhere to our policy may result in items being sent back to you. If items need to be cleaned or repaired, a fee may be deducted from your refund.
Shipping and handling charges for returned merchandise are non-refundable.
FINAL SALE
The following are final sale and not eligible for return, exchange, or store credit both via mail and in the retail store: jewelry, belts, hats, antiques, and non-Adam Lippes branded pieces (Examples: Costa Brazil, Mark Cross, Connolly, and Oka).
Sale merchandise purchased at 50% off or more is final sale as well as any styles or collections marked at final sale or that have been altered, damaged, or show signs of wear.
Hats are final sale and may only be returned for store credit.
REPEATED RETURNS
We offer a returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers. Repeated returns will be flagged and may, at our discretion, result in the refusal of future orders.
ADAM LIPPES ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at department stores or at any other store selling Adam Lippes merchandise cannot be returned to adamlippes.com.
SHIPPING
Adam Lippes offers ground shipping (5-10 business days), two-day or overnight shipping. Please note for express shipping, orders will need to be placed by 12pm EST to ensure timely delivery.
We now ship to the following locations: Aruba, Bahamas, Bermuda, Costa Rica, Dominican Republic, Jamaica, Mexico, St Lucia, U.S. Virgin Islands all other Caribbean Islands, Canada, England, Ireland, France and the Netherlands.
All orders outside of the United States are sent via the company 'Passport Shipping' and will arrive within 8-14 business days.
TOSHI
We've partnered with Toshi—a luxury delivery service—to provide a Premium Delivery service that includes a choice of delivery window, same-day services and a team that goes the extra mile to ensure safe delivery and customer satisfaction. Premium Same Day onwards delivery in Manhattan, Brooklyn and Long Island City, with a 1 hour time slot of your choice. This service is available 361 days a year (Excludes Thanksgiving, New Years Day, 4th of July and Christmas Day). Weekend deliveries are only valid if placed before 11am on Friday.
- Select the Premium shipping option at checkout
- Choose the date and 1-hour time slot that suits you to receive your
order, between 11am - 8pm 5 days a week.
- Order before 11am for Same Day delivery, and select up to 5 days in
advance.
ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
SALE
All items purchased on sale for more than 50% off the original retail price are considered final sale and cannot be returned or exchanged. Sale items purchased at less than 50% off are subject to our typical return policy.
Adam Lippes cannot process price adjustments on sale merchandise.