POLICIES

 RETURNS

Please note that once your return is received at our warehouse, it takes our team approximately 7-10 business days to process your return. Once your return has been processed, you will receive a refund confirmation email from us. It is then up to your bank to release the funds.

With the exception of final sale items, all merchandise is eligible for return if returned within 7 days of receiving the item. Items are eligible for exchange or store credit for up to 14 days after receiving the item. 

Please email customerservice@adamlippes.com to receive a free return label. Your refund or exchange will be processed following receipt, inspection, and acceptance of the returned item. 

All returns and exchanges must have original tags attached and cannot show any sign of wear, alterations, or damages. Upon receipt of returned goods, Adam Lippes reserves the right to deny the return if the merchandise does not meet return policy requirements. 

Returned merchandise is evaluated on a case-by-case basis and is accepted at the discretion of Adam Lippes. Returning items that do not adhere to our policy may result in items being sent back to you. If items need to be cleaned or repaired, a fee may be deducted from your refund. 

Shipping and handling charges for returned merchandise are non-refundable.

 

FINAL SALE

The following are final sale and not eligible for return, exchange, or store credit both via mail and in the retail store: jewelry, belts, hats, antiques, and non-Adam Lippes branded pieces (Examples: Costa Brazil, Mark Cross, Connolly, and Oka).

Sale merchandise purchased at 50% off or more is final sale as well as any styles that have been altered, damaged, or show signs of wear. 

Hats are final sale and may only be returned for store credit. 

 

REPEATED RETURNS

We offer a returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers.  Repeated returns will be flagged and may, at our discretion, result in the refusal of future orders.

 

ADAM LIPPES ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at department stores or at any other store selling Adam Lippes merchandise cannot be returned to adamlippes.com.

 

SHIPPING

Adam Lippes offers complimentary ground shipping (5-10 business days) for all orders. Two-day or overnight shipping can be purchased at an additional cost. Please note for express shipping, orders will need to be placed by 12pm EST to ensure timely delivery.

We now ship to the following locations: Aruba, Bahamas, Bermuda, Costa Rica, Dominican Republic, Jamaica, Mexico, St Lucia, U.S. Virgin Islands all other Caribbean Islands, Canada, England, Ireland, France and the Netherlands.

All orders outside of the United States are sent via the company 'Passport Shipping' and will arrive within 8-14 business days. 

 

SALE

All items purchased on sale for more than 50% off the original retail price are considered final sale and cannot be returned or exchanged. Sale items purchased at less than 50% off are subject to our typical return policy. 

Adam Lippes cannot process price adjustments on sale merchandise.