Shipping & Returns

POLICIES

Merchandise can be returned for a full refund with 7 days of the delivery.

Merchandise can be returned for a full store credit or exchanged within 15 days of delivery.

Sale merchandise cannot be exchanged or returned at any time.

Underwear cannot be exchanged or returned at any time.  All sales are final.

We do not accept returns on sample sale merchandise. All sales are final.

We do not honor price adjustments. 

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.

Upon receipt of returned goods, Adam Lippes reserves the right to deny return if the merchandise does not meet return policy requirements.

Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.

Please contact customerservice@adamlippes.com for all return and exchange inquiries.

INTERNATIONAL CHECKOUT SHIPPING 

INTERNATIONAL ORDERS

Adam Lippes has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.


WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Adam Lippes. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.


CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.


WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:
EMAIL:   support@internationalcheckout.com.
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. Adam Lippes will provide a pre-paid UPS shipping label to expedite the return for orders shipped within the US. To receive your shipping label and arrange to replace your product, please contact customerservice@adamlippes.com

ADAM LIPPES ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at department stores or at any other store selling Adam Lippes merchandise cannot be returned to adamlippes.com.